Frequently Asked Questions

Most orders begin within 15–30 minutes of purchase. Total completion time depends on the service — your booster will give you an accurate ETA in your Order Room chat.

Yes. Our boosters use VPN protection matching your region and follow strict anti-cheat compliance on every order. Credentials are encrypted and only visible to the specific booster assigned to your order, then permanently deleted once it's completed.

This is extremely rare thanks to our VPN and anti-detection practices, but as stated in our Terms of Service, we can't be held liable for punitive actions taken by game publishers. We recommend reviewing our Terms and Privacy Policy before purchasing a piloted service.

We accept Credit/Debit cards via Stripe and PayPal. You'll see the available methods at checkout.

Yes, under certain conditions — see our full Refund Policy. In short: full refund if your order hasn't started yet, partial refund for partially completed services, and no refund once a service is fully delivered as described.

All boosters go through a vetting process before joining our roster. You can chat directly with your booster in your Order Room once they claim your order.

Yes — our site and live support are available in English, Spanish, Russian, and Chinese.

If you checked out without an account, use our Track Order page with your Order ID and the email you used at checkout. You can also sign in with Discord using the same email for full access.

Piloted means our booster logs into your account and completes the service for you. Self-Play means you play alongside a booster/team using your own account — no credential sharing needed.

Yes, our live chat assistant is available around the clock, with human staff stepping in when needed.